🚚 Shipping Policy

Last updated: November 2025

📦 Shipping Methods

Dopaman delivers all orders with reliable, tracked shipping:

• 🚀 Standard Delivery: 2–7 business days within the EU
• ⚡ Expedited Delivery: Available for select locations
• 🏙️ Same-Day Delivery: Available in Stuttgart and surrounding areas

💶 Shipping Costs

Shipping costs are calculated based on:

• 📏 Order weight and size
• 🌍 Destination location (EU or international)
• 🚚 Selected delivery method

🕒 Order Processing

Orders are processed and prepared for shipment within 24 hours. Processing takes place Monday through Friday, excluding German public holidays.

Once your order is processed, you'll receive a shipping confirmation email with tracking information.

📅 Delivery Timeline

Your order will typically be delivered within 2–7 business days after shipment for EU destinations. Timing depends on several factors:

• 📍 Your location and distance from our warehouse
• 🛃 Customs processing (for international orders)
• 🌦️ Weather conditions or carrier delays
• 🎌 Public holidays or weekends

🔎 Order Tracking

All shipments include real-time tracking. You will receive a tracking number via email at support@dopaman.de as soon as your order has shipped.

Use this tracking number to monitor your package's journey from our warehouse to your doorstep.

⏳ Delivery Delays & Unforeseen Issues

While we strive for on-time delivery, unforeseen circumstances may cause delays beyond our control:

• 🌧️ Severe weather conditions
• 🛃 Customs or border delays
• 🚚 Carrier operational issues
• 🎌 National holidays or unexpected closures

Please note: Dopaman is not responsible for delays caused by carriers, customs authorities, or other external factors beyond our control.

🌐 International Shipping

We ship internationally to most countries worldwide. International orders may have longer delivery times and may be subject to:

• 💰 Customs duties and import taxes
• 📋 Customs documentation and processing
• 📅 Extended delivery timelines (typically 5–12 business days)

These charges are the customer's responsibility. We recommend checking with your local customs authority before placing an international order.

📉 Lost or Damaged Packages

If your package arrives damaged or goes missing, we'll make it right. Here's what to do:

1. Contact us within 48 hours at support@dopaman.de.
2. Provide clear photos of the damage or official carrier proof of loss.
3. We will immediately coordinate with the carrier to investigate and resolve.
4. Eligible claims will result in a full refund or replacement at no extra cost.

🔁 Returns & Replacements

For information about returns, refunds, or replacement procedures, please refer to our comprehensive Return & Refund Policy.

Our support team is always ready to help with any shipping-related issues or questions.

🏢 Company Details

Last updated: November 2025